Management and administration framework:

The Administration and Management Framework provides a complete electronic administration and procedure management solution for public administration and government institutions. The solution covers the management of institutional master data, from the maintenance of resource frameworks to the maintenance of various specialised registers, and the support of the procedures from request to commitment to financial settlement; it provides interface solutions, interfaces to access master and transaction data stored in partner systems, and interfaces to file and document management systems.

Management and administration framework features

SUBMISSION OF APPLICATIONS

supports applications submitted electronically or on paper, providing form interfaces and forms; in the case of electronic submission, supports completion with instant checks that can interface with back-end systems; the submission process includes electronic signature, citizen portal connection, initiation of the necessary document management steps to the document management system, and management and scaling of the related administration process.

VERIFICATION OF APPLICATIONS

supports the work of the administrators with automated checks, but also ensures the recording and management of the details and results of manual checks; includes support for completions, data requests.

PROCESSING OF APPLICATIONS

  • generates calculated data and outgoing documents;
  • maintains, creates data or modifies data in master files;
  • links to a document management system, initiates document events;
  • links to a document repository;
  • manages commitments;
  • links to a financial module, initiates financial tasks.

AUTOMATED ACTIVITIES

applications are checked and processed in the background, without the intervention of an administrator, whenever a particular process step does not require the intervention of an administrator.

SUPPORT FOR ON-THE-SPOT CHECKS

ensures selection for on-the-spot checks, the conduct of the checks, their recording, commenting and processing; processing is supported by scanning and automatic character recognition.

MANAGEMENT OF MASTERS

allows access to and maintenance of master data at institutional level (e.g. client master) or for a specific area of expertise.

PARAMETERISATION OF SPECIALISATIONS

the structure and operation of a specialisation can be parameterised along the lines of the functions described above; the operation can be modified, extended and a new specialisation can be created; specialisations or parts of specialisations can be copied; the toolbox significantly reduces implementation time.